Supporting NDIS providers to support people with disability
NDIS providers (like you!) are carefully chosen by participants to support them to achieve their goals. You’re important to our mutual clients, which means you’re important to us too.
With My Plan Manager – the nation’s first NDIS plan manager – on their team, our clients benefit from best-in-class expertise and innovative tools designed to make their NDIS journey seamless. So, it stands to reason that everything we bring to the table will benefit you too. After all, that’s what teamwork is all about!
Australia’s largest and leading NDIS plan manager
We’re proud of our heritage. Our founder developed the concept of plan management to support people with disability to manage their NDIS funding – and by creating My Plan Manager, we’ve turned that dream into a reality for tens of thousands of participants across the country.
As Australia’s largest and leading plan manager, we’ll work with you to navigate the NDIS claims process, pay your invoices promptly, and keep you in the loop about NDIS news and updates.
There are many reasons why almost 50,000 NDIS participants have chosen us as their plan management provider – and the way we work with our national network of 60,000+ providers is just one of them!
When you benefit, our clients benefit too
Your field is your strength, and plan management is ours – together, we can support our mutual clients to live their best lives.
When we share a client, you’ll get the benefits of collaborating with the industry-leading NDIS plan manager:
NDIS navigation
Unsure about invoicing for supports and services? Have a question about the NDIS Pricing Arrangements and Price Limits? Our dedicated provider services team is here to help you navigate the NDIS claims process.
Effortless administration
Our custom-built provider portal is an unrivalled tool for creating, submitting and tracking your invoices. It can go wherever you do, and it doesn’t require a password (it offers single-use code log in instead) – that’s one less thing to worry about!
Prompt payment
Our innovative tech sees your claims checked and sent to the National Disability Insurance Agency in less than two days, so we can get payment to you promptly.
Helpful information
We source the latest disability sector news, dissect NDIS updates, and gather tips and tricks from support coordinators and providers – then we bundle it all up in our free bi-monthly Insider e-newsletter for providers.
Provider portal
Invoice tracker
My Plan Manager's invoice tracker is a simple and efficient tool to help you check the status of your invoices as they progress from submission to payment.
It not only provides greater visibility of the progress of your invoices, but also saves time by removing the need for you to log in to our provider portal or call us to follow up on claims. Don’t worry, we’ll still contact you if we need your help with an invoice, and you can still get in touch with us too, if you need to.
Status information is usually available 24 hours after you submit a claim.
Resources for NDIS providers
Have a question?
We’re here to help! Call My Plan Manager on 1800 958 018 from 8am-6pm (SA time), Monday to Friday.
FAQs for NDIS providers
If we share a mutual client, you can access the provider portal by:
2. Going to the provider portal
3. Entering your email address or mobile phone number
4. Waiting for the email or SMS with your single-use code
5. Entering the code to complete your log in
There are two easy ways providers can submit claims to My Plan Manager – via the My Plan Manager provider portal or by email.
We remain neutral about the providers our clients choose to work with. That means we don’t recommend or refer any NDIS business or sole trader to our clients – choice and control is theirs!
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