News and information

In the fast-paced world of the NDIS, information is king – and staying on top of it is vital. From updates about National Disability Insurance Agency policy through to disability sector news, practical advice, and community insights, we’ve got you covered.

 

This is your go-to space for important news and information, helpful tips, and inspiring stories designed to support you on your NDIS journey. Explore our articles and find everything you need to help you understand your options and make the most of your NDIS funding.
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Latest News

  • The cost of NDIS price cutsThe cost of NDIS price cuts
    Recent NDIS price cuts have stretched some providers to breaking point.
    September 29, 2025
  • Friction-free NDIS claimsFriction-free NDIS claims
    Our guide to friction-free NDIS claiming that will help keep you, your clients, and your bookkeeper happy.
    September 25, 2025
  • Build your NDIS client list by creating meaningful support coordinator connectionsBuild your NDIS client list by creating meaningful support coordinator connections
    Connect with support coordinators in a way that builds deeper trust and better communication, that may ultimately lead to more collaboration.
    September 24, 2025
  • 10 ways to keep your NDIS plan on track without a support coordinator10 ways to keep your NDIS plan on track without a support coordinator
    Not every participant has support coordination included in their NDIS plan. Here's how to keep it on track regardless.
    September 24, 2025
  • What we check before an NDIS invoice gets paid – and why it mattersWhat we check before an NDIS invoice gets paid – and why it matters
    At My Plan Manager, here are the key checks we run to make sure your claims can be processed and paid as quickly as possible.
    September 24, 2025
  • How to spot red flag behaviour in the NDISHow to spot red flag behaviour in the NDIS
    Here are seven red flags that can indicate dishonest or unethical behaviour to help protect your rights and get the high-quality services you deserve.
    September 17, 2025
  • Group homes the focus of NDIS Quality and Safeguards Commission inquiryGroup homes the focus of NDIS Quality and Safeguards Commission inquiry
    A recent inquiry by the NDIS Quality and Safeguards Commission (NDIS Commission) investigated more than 7000 reportable incidents and complaints made across a four-year period from residents living in supported accommodation across Australia.
    January 31, 2023
  • Live life your wayLive life your way
    “A package of supports that lets you choose where and how you live in the way that best suits you.” That’s how the National Disability Insurance Agency refers to Individualised Living Options (ILO), a new type of National Disability Insurance Scheme (NDIS) funding that allows people to explore different ways to live (with friends, family, or a host) and design a support package to help them to live the way they choose.
    September 20, 2022
  • What’s cooking? Using your NDIS funding for meal preparation or deliveryWhat’s cooking? Using your NDIS funding for meal preparation or delivery
    Sometimes the nature of disability means you might need extra support when it comes to your meals. For some people, it’s support to identify and follow a nutritious and healthy eating plan. For others, it’s upskilling in the kitchen, which could range from needing support to shop for ingredients through to preparing the meal itself.
    October 28, 2022
  • The ABCs of the early childhood approachThe ABCs of the early childhood approach
    The early childhood approach is the National Disability Insurance Scheme’s (NDIS) nationally consistent approach to working with children younger than seven years of age who have a developmental delay or disability – as well as their families. Here’s what to do if you believe your child, or a child you care for, fits into either category.
    November 22, 2022
  • Making your NDIS goals work for youMaking your NDIS goals work for you
    We recently spoke with support coordinator, Elizabeth Hickey (AFA Support Coordination) about the importance of goal setting in the NDIS.
    December 13, 2022
  • Stating the case for supports – functional capacity assessmentsStating the case for supports – functional capacity assessments
    National Disability Insurance Scheme (NDIS) funding is designed to support you to live life the way you choose, as an active member of the community and doing meaningful things that are important to you. To understand what level of funding and supports you might need, the National Disability Insurance Agency (NDIA) needs evidence of your disability and information about how it changes your day-to-day life.
    October 10, 2022
  • Five quick tips for NDIS invoicingFive quick tips for NDIS invoicing
    To help your claims make their way through the queue as quickly as possible, here are five quick tips for compiling quality invoices.
    March 25, 2025
  • My Plan Manager’s new corporate headquarters tick accessibility and sustainability boxesMy Plan Manager’s new corporate headquarters tick accessibility and sustainability boxes
    My Plan Manager’s new corporate headquarters tick accessibility and sustainability boxes - My Plan Manager
    June 28, 2022
  • Claire Wittwer-Smith's vision for a fair and inclusive Australia: a conversation with our founderClaire Wittwer-Smith's vision for a fair and inclusive Australia: a conversation with our founder
    June 28, 2022
  • My Plan Manager: 10 things to know about usMy Plan Manager: 10 things to know about us
    Here’s 10 things you may not know about My Plan Manager that’ll give you a better insight into who we are and what we do!
    December 12, 2023
  • What's the difference between self management and plan management for NDIS plans?What's the difference between self management and plan management for NDIS plans?
    Are you looking for more control over your National Disability Insurance Scheme (NDIS) plan? Both plan-managed and self-managed options give you a lot more control than agency-management – which is probably the reason these have now overtaken agency management as the most popular choice.
    August 21, 2020
  • NDIA extends timeframe for processing paymentsNDIA extends timeframe for processing payments
    In early 2024, the National Disability Insurance Agency (NDIA) announced it may take more time to check claims before they’re paid.
    June 12, 2024
  • On the right track for NDIS supports and servicesOn the right track for NDIS supports and services
    We came across this brilliant set of resources the other day and thought they’d benefit you and your clients too! The Right Track toolkit and webinar series was created by South Australia’s City of Playford, in partnership with the City of Salisbury, and funded by the National Disability Insurance Scheme (NDIS) Information, Linkages and Capacity Building (ILC) program.
    December 5, 2022
  • Take the first step in your careerTake the first step in your career
    Are you a university student with disability in your final or second-to-last year of study? Yes? Then you could complete a paid internship as part of the Australian Government’s Stepping Into program.
    August 9, 2022
  • Disability Gateway – connecting people to community supports and servicesDisability Gateway – connecting people to community supports and services
    Disability can create barriers to the everyday things we need to survive, like accommodation, food, health care, education, income and transport. Thankfully, there are programs and services in the community to help people with disability to access supports in all areas of life.
    September 20, 2022
  • The road to recoveryThe road to recovery
    Psychosocial disability can see people trapped in patterns and cycles that are difficult to break and which prevent them from moving forward in life. This is where a recovery coach – a relatively new mental health-focused support in the National Disability Insurance Scheme (NDIS) – may be able to help.
    November 22, 2022
  • Tips to help you reach your physical therapy goalsTips to help you reach your physical therapy goals
    If you have a physical therapy program and struggle to stick to it – you’re not alone. It can be difficult to carve out time each day, and tasks without instant results (like exercise and rehab – where repetition is key!) can often be pushed down the to-do list.
    November 22, 2022
  • Hail your taxi – on the road to independenceHail your taxi – on the road to independence
    If you’re a taxi user with disability in Queensland, New South Wales, Victoria or Western Australia then you’re going to want to know about this! A dedicated disability taxi service has launched with a host of tech features that allow you to keep track of your travel spending, see your average trip costs and even nominate your preferred driver – plus much more.
    October 10, 2022
  • Ready to work – why Australian employers need people with disabilityReady to work – why Australian employers need people with disability
    Not unlike the rental vacancy rate, Australia’s unemployment rate has fallen to just 3.5 per cent. Meanwhile, there are more than 100,000 Australians with disability actively looking for work. That means employers need workers and people with disability make great employees.
    August 9, 2022
  • Coles tops the list for recruiting workforce with disabilityColes tops the list for recruiting workforce with disability
    More than 1 million Australians with disability of working age are unemployed and the unemployment rate of people with disability increased from eight per cent in 2003 to 10 per cent in 2018. But fast forward to today, and one retailer is bucking that trend. Coles Group has been ranked first out of 26 organisations for actively recruiting people with disability.
    August 15, 2022
  • Your vote counts - exercising your right to voteYour vote counts - exercising your right to vote
    Voting – it’s how you have your say about who you want to represent you in local, state/territory or federal politics. You have the right to vote and your vote counts, so it’s important you’re prepared well before election day. It’s compulsory that everyone who’s eligible enrols to vote and votes on election day (or through another means). It’s also important to be enrolled well before an election so you’re eligible to vote when the time comes.
    August 29, 2022
  • Enjoying the great outdoors on wheelsEnjoying the great outdoors on wheels
    The outdoors is for everyone, and in South Australia, the government is investing to make it more accessible, with all-terrain wheelchairs and electric trikes now available at popular tourist spots.
    September 20, 2022
  • Personal stories bring IDPwD to lifePersonal stories bring IDPwD to life
    The stories and successes of people with lived experience were celebrated across the globe on 3 December, during International Day of People with Disability (IDPwD). Challenging the way the community thinks about disability, and helping to grow a more inclusive Australia, IDPwD 2022 was underscored by the appointment of ambassadors from around the country, who pledged support to help promote the achievements and contributions of people with disability and champion inclusion.
    December 5, 2022
  • Setting the wheels of change in motionSetting the wheels of change in motion
    We’re shining a light on another influencer with disability this edition, Green’s Senator, Jordon Steele-John. Senator Steele-John’s influence reaches well beyond social media – as a politician, he’s got the influence to change laws in Australia through his lobbying, advocacy and vote.
    September 20, 2022
  • Want to improve your cashflow? Consider a service agreementWant to improve your cashflow? Consider a service agreement
    We know that cashflow and swift payment of invoices are critical for keeping your business running. That’s why we encourage providers to consider putting a service agreement in place between them and their clients.
    December 9, 2022
  • To register or not to register?To register or not to register?
    Thinking of registering for the National Disability Insurance Scheme (NDIS) to attract new clients? We wanted to recap the pros and cons of registering for the NDIS if you have a business that works with – or has the capacity to work with – participants.
    February 28, 2023
  • Empathy fatigue: the cost of caringEmpathy fatigue: the cost of caring
    Twelve years ago, while teaching a class of 30 young children - three of them with cognitive and physical disabilities - I became a statistic. I was a burned out teacher who left the profession within five years of training.
    May 24, 2022
  • Being the best in the businessBeing the best in the business
    If you're a service provider, the key to success can be found in fine tuning your offering, and being the very best in the business at doing whatever it is you do!
    December 12, 2023
  • Four free tools to help providers communicate betterFour free tools to help providers communicate better
    Here's four free tools for NDIS providers that automate clear and simple communication – and just might improve your working relationships too!
    December 12, 2023
  • Tough talk: how to have difficult conversations with clientsTough talk: how to have difficult conversations with clients
    When you’re in the business of working with humans, it’s inevitable that tricky conversations are going to come up. Here's how to have difficult conversations with clients.
    September 5, 2023